Shipping Policy
Little Disciples is committed to providing our customers with high-quality plushies and exceptional service. As part of our commitment to transparency, this Shipping Policy outlines the timeline and procedures associated with pre-orders. Please read this policy carefully to understand our current processing times and future improvements.
Processing Time
At Little Disciples, we appreciate your enthusiasm for our plushies and want to ensure transparency regarding our processing times. Currently, we operate exclusively on a pre-order basis. Upon order placement, our supplier engages in a meticulous production process, requiring up to 4 weeks to craft plushies that meet our quality standards. Subsequently, an additional 15 days are allocated for shipping to our location, where our team diligently manages distribution to our valued customers. This means that pre-order items may take anywhere between 1-6 weeks to ship out from the date of order. We are actively working on streamlining this process to enhance efficiency. In the near future, as we gain better insights into demand patterns, we plan to stock a quantity in our warehouse to expedite order fulfillment. We commit to keeping you informed of any updates or improvements to our processing times. Your understanding is crucial, and we are grateful for your patience as we embark on this journey together.
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If items are marked as in stock they will enquire a shorter processing time frame of 1-5 days to ship out.
Shipping Time
At Little Disciples, we're delighted to share the joy of our adorable plushies with customers worldwide. We take pride in offering international shipping services, ensuring that our lovable companions can find their way to homes across the globe. Wherever you are, Little Disciples is committed to bringing smiles and cuddles to your doorstep.
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Canada: Shipping times will range between 2-6 business days.
USA: Shipping times will range between 3-6 business days.
International: Shipping times will range between 15-25 business days.
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POSTAL CARRIERS
Postal carriers we use for each destination are as follows;
Canada: Canada Post Services​ (2-6 Business Days). Insurance coverage included.
USA: USPS (3-7 Business Days). Insurance coverage included.
International: Chit Chats International/Asendia/USPS/Canada Post (postal service will depend on what postal office is available in your country to receive packages from Canada) - (15-25 Business Days). Insurance coverage NOT included. Please note return service is NOT included with Asendia.
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All parcels come with tracked shipping. Therefore, please note that you will receive a confirmation shipping email with a tracking number once your order has shipped. This will be sent to your email that was placed at the time of checkout for your order. If you have not received an email or tracking number past the processing time or need to change your contact email please reach out to us. If you are still within the processing time frame please rest assured that we are working in sequential order to complete all customer orders and we will have your products shipped out as soon as possible.
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SHIPPING FEES
We wish with all our heart that we could provide low to free shipping to customers. However, as a small business, we unfortunately do not have the means or luxury to do so like Amazon.
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Shipping prices are based on weight, size, and product quantity of the order. Please note that the price reflects the benefit that all packages come with a tracking information (tracking number) and all Canadian and USA shipping include liability and postal insurance coverage. Unfortunately, due to being a small business we are unable to lower shipping prices at the moment as they go according to the postal companies fees. We have given the lowest rate we possibly can with the most benefits to ensure that your items arrive safe, soundly, and in a timely manner to you.
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TAX & DUTY FEES & DELAYED DELIVERY
Please note Little Disciples is not responsible for any custom fees, shipping delays due to customs, or natural weather occurrences. We are not responsible for lost or stolen parcels once delivered to the post office and any postal claims should be made directly to the postal office as all packages are provided with tracking information. You will receive a shipping confirmation email with your tracking information as soon as your order is shipped out.
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Please note if for any reason your item is lost, stolen, or not delivered to the proper location by the postal company it is your responsibility as the customer to contact the postal company and provide them with your tracking number to retrieve further information. Please feel free to contact us if you need any further information in order to place your claim with the postal company about your missing items, we would be happy to help.
INCOMPLETE ADDRESS
All package are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. Little Disciples will not be held accountable for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout. If you notice your address is incorrect, missing information, or in need of change please contact us within 24 hours of your purchase. If the postal company flags your address at the time of delivery for being incomplete or invalid we will contact you via email (customer email provided at checkout) and ask for verification of your address. If we do not receive a emailed response within 7 days your charge will be refunded to your original form of payment and we will no longer send your items.
RETURNED OR UNDELIVERABLE PARCEL
If for any reason your package is undeliverable or returned to us by the postal office due to incorrect address placed by the customer during checkout you may contact us or we will contact you via email to notify you that we have received your package. Little Disciples will not be held responsible for paying shipping fees to resend packages, this will be the customers responsibility in order to create a new shipping label with the updated address information.